FTD Stinks!

Yvonne recently received a bonsai plant as a gift. It had been intended to be something for inside the house, but the plant that had been purchased turned out to be an outdoor bonsai. This clearly wasn't what the person sending the gift had intended, nor was it what Yvonne wanted.

We consulted some local bonsai experts, who all said the plant would surely die if left inside. The FTD brochure that came with the plant provided a customer service number, stating that FTD hopes "you are very satisfied with this gift". We called and explained the situation and, after the rep unsuccessfully tried to convince us that the plant would be fine indoors, he finally said that we could exchange it for an indoor plant. It was late in the evening, so we said we'd call back during regular business hours.

When we called back today to perform the exchange, we were told that it wasn't possible, as FTD does not allow exchanges. In other words, they really don't care if you are "very satisfied" with your gift after all. Apparently, when ordering something through FTD, you'd better not make a mistake or have any misunderstanding, because you are stuck with your purchase whether it's what you wanted or not.

In conclusion, FTD really sucks! We will never again buy flowers or anything else through this unflexible, heartless, and greedy company. If you want to buy a gift for someone, we encourage you to use one of FTD's competitors, where you are more likely to receive good service and fair treatment.

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